Refund policy

REFUND POLICY

Last updated: 1st of August 2026

30-Day Money-Back Guarantee

At Native Bloom, we stand behind the quality of our products and want you to shop with confidence. 

That's why we offer a 30-Day Money-Back Guarantee under the terms outlined below.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

  • Refund requests must be submitted within 30 days of the confirmed delivery date

  • Requests made after 30 days from the confirmed delivery date are not eligible and will not be approved

  • Shipping and handling fees are non-refundable

  • Product returns are not required and will not be accepted

Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date. 

To request a refund, email support@trynativebloom.com with your order number. 

Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may take additional time to post the credit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue. 

We will send a replacement or issue a refund at no cost to you — no return required.

Non-Eligible Refunds

The following are not eligible for refunds under any circumstances:

  • Refund requests submitted outside of the 30-day guarantee period

  • Subscription renewals or recurring charges processed after the 30-day window

  • Orders for which a full refund or replacement has already been issued

  • Requests made outside the stated policy terms

No exceptions are made beyond the 30-day money-back guarantee.

Subscriptions

  • Subscription Orders. Native Bloom offers products that can be purchased through a subscription ("subscription"), which will automatically renew unless canceled or paused. If you sign up for a subscription, you will be charged through the payment method you provide at the delivery cadence you selected at checkout ("billing period"). By submitting your initial order, you expressly agree to the terms of the auto-renewal offer and this Refund Policy.

  • Managing Your Subscription. It is your responsibility to manage, modify, or cancel your subscription prior to renewal. Renewal charges are final and non-refundable, and failure to cancel before a renewal is processed does not constitute grounds for a refund. To avoid unwanted charges, cancel before your next billing date.

  • Cancellation. You may cancel your subscription at any time through your customer account portal (linked in your order and subscription emails) or by contacting us at support@trynativebloom.com. To avoid a recurring charge, you must cancel at least 24 hours before your next scheduled billing date. Cancellation requests received after a billing date will apply to the following billing period.

  • Billing Information. You are obligated to provide current, complete, and accurate billing information and to promptly update it (e.g., change in billing address, card number, or expiration date). You must promptly notify us if your payment method is canceled or no longer valid. Changes can be made through the customer portal or by contacting customer support.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

If you have questions regarding refund eligibility, please contact our Customer Support team within the 30-day window at support@trynativebloom.com so we can assist you accordingly.