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Support 24/7

Contact Customer Support

You can reach our Customer Support team by sending an email to:

support@trynativebloom.com

 

Or, give us a call at:

+1 888-510-3216

FAQs

Subscription & Account

How do I cancel my subscription?

We make it easy! You can cancel anytime through the Native Bloom® Portal, or just drop us a line at support@trynativebloom.com and we’ll take care of it for you.

Why am I receiving orders I didn't authorize?

This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel through the Native Bloom® Portal, or reach out at support@trynativebloom.com and we’ll sort it out right away.

The website says I don't have a subscription, but I'm still being charged?

It may be linked to a different email or payment method. Try logging into Native Bloom® Portal with the email you used at checkout.

 

If it’s still not showing up, just reach out to support@trynativebloom.com and we’ll find it for you.

How do I skip my next shipment?

Still working through your current supply? No problem! Skip your next shipment at Native Bloom® Portal or let us know at support@trynativebloom.com and we’ll push your renewal date.

FAQs

Order & Shipping

When will my order be shipped?

Orders are typically processed within 1–3 business days after payment confirmation.

How long does shipping take?

Shipping takes between 6-10 business days.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with your tracking number and a tracking link. You can also use the order tracker on our tracking page.

Can I cancel or change my order after placing it?

Once your order has shipped, it can no longer be canceled or modified. If your order hasn’t shipped yet, contact us as soon as possible at support@trynativebloom.com and we’ll do our best to help.

How do I update my shipping address?

If your order hasn’t shipped yet, email support@trynativebloom.com with your updated address and we’ll fix it.

FAQs

Returns & Pricing

What is your return policy?

30-Day Money-Back Guarantee. Contact support@trynativebloom.com within 30 days of purchase for a full refund, no questions asked. Refunds are processed within 5–10 business days.

How do I request a refund?

Email support@trynativebloom.com with your order number. Most refund requests are resolved within 24 hours, and appear on your statement within 5–10 business days.

Why does the website price differ from what I saw on social media?

Social media ads may show promotional pricing that has since expired. The pricing on Native Bloom is always the most current. If you saw a specific offer, reach out and we’ll help.

What payment methods do you accept?

Visa, Mastercard, Amex, Discover. All transactions are secure and encrypted.

30-Day Money-Back Guarantee

Email: support@trynativebloom.com

Sollume LLC, 131 Continental Drive, 19713 Newark, DE, USA

Results may vary. The information on this website is not intended as medical advice and should not replace consultation with a qualified medical professional. Individual results will vary based on health factors, lifestyle, and compliance with program. Claims regarding our products have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease.